...Once, Ross reportedly clubbed an airline worker with a hat box, presumably unaware that the box contained a small dog.
But it was personal assistant Michael Browne who hefted the heaviest load of Ross' whims, Taraborelli says.
He put up with her then-9-year-old daughter, Tracee, who was known for carrying a notebook and pencil everywhere she went. If she saw one of Ross' functionaries doing something she thought was wrong, she would quickly jot it down and later report it to her mother, says the author.
Just before Christmas one year, Ross flipped out when Browne failed at his task of hiding $100,000 worth of wrapped presents on a private jet Ross and her daughters were taking to Vegas.
"I thought I told you I didn't want to see a single present," hissed Ross when she spotted one under her then-8-year-old daughter Chudney's seat. "Not one single present. ... Is it so much to ask?"